Claude won't load for me
Check the wifi network, refresh, then try an incognito window. If it still fails, head to the get-set-up corner near the main stage. Someone will sort it in two minutes.
I'm logged in but it says "limit reached"
Sign out and sign back in. If that still fails, flag a facilitator.
Copy button doesn't seem to work
The button should briefly show "Copied" and sparkle. If it doesn't, select the prompt text with your cursor and use Cmd/Ctrl+C.
Should I open a new Claude chat for each step?
No. Stay in the same chat the whole way through. Claude needs the upload and your earlier replies to keep context.
I got lost or want to skip ahead
Click any of the dots at the bottom of the screen to jump to that step. Arrow keys work too.
Is it safe to paste my real work in?
Yes, for this session. Our enterprise Claude has training turned off. Nothing you paste leaves your account. Keep it internal today. Save anything more sensitive than what you'd drop in a Teams channel for another time.
What do I save at the end?
Each track tells you what to save on the final step. Usually a short reusable prompt and any file you generated. We'll send a follow-up with a cleaner way to save these as Claude Projects.